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Explore How We Protect Your Privacy

At 99onlinesport, every piece of information you share — from your account registration details to your DANA or OVO deposit history — is handled under a clear data…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyYour right to access or delete dataIndonesia-based data handling24/7 privacy support channel

Explore Lobby Read FAQ

Browse the Data We Collect and Why

99onlinesport Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the information you provide when you open an account — your name, email address, phone number, and payment details linked to DANA, OVO, GoPay or QRIS. We also collect device and session data automatically so the platform loads correctly whether you are in Medan

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or anywhere else in Indonesia. Transaction records associated with your deposits and withdrawals are retained for legal compliance purposes, the duration of which depends on local law. We do not sell your personal data to third parties. Aggregated, anonymised data may be used to improve platform
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performance. You can ask us to correct, export or remove your personal data at any time by contacting our support team through the channels listed on this page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have questions about how your data is stored, want to request a copy of your personal information, or need to report a concern about data handling at 99onlinesport, our dedicated…

Live Chat Support Available 08:00–24:00 WIB daily. Use live chat to ask about data access, cookie settings, or to flag a privacy concern quickly without submitting a formal written request.

Email Privacy Request Send a formal written request to our privacy address for data export, correction or deletion. We aim to respond within 5 working days and confirm every request by return email.

In-App Help Desk Log in to your account, navigate to Settings, then select Help & Privacy. From there you can raise a ticket linked directly to your account ID for faster verification and resolution.

DATA HANDLING PRACTICES

See How We Keep Your Account Secure

Our approach to data security covers every layer of your account — from the moment you enter your credentials to the point your QRIS or GoPay withdrawal is confirmed.

Cookie Policy

We use functional and analytical cookies to keep your session stable and measure page performance. You can manage cookie preferences from the cookie banner that appears on your first visit or from your browser settings at any time.

Account Security

Your login credentials are hashed and never stored in plain text. We apply two-step verification prompts when account details such as your registered phone number or email address are changed, reducing the risk of unauthorised edits.

Data Retention

Financial transaction data linked to DANA, OVO, GoPay and QRIS is retained for a period that depends on local law. Non-financial profile data may be deleted upon a verified written request submitted through our email privacy channel.

Third-Party Sharing

We share data with payment processors only to the extent required to complete your transaction. We do not share your profile, betting history or personal identifiers with advertising networks or data brokers.

Your Right to Access

You can request a full export of the personal data we hold on your account at any time. Submit the request via email or the in-app Help & Privacy section; we verify your identity before releasing any data package.

How to Request Changes

To correct an error in your profile or update a payment detail, go to Account Settings or contact support via live chat between 08:00 and 24:00 WIB. Changes to verified identity fields may require supporting documentation.

Open Answers to Your Privacy Questions

The questions below cover the most common concerns about how 99onlinesport handles your personal data — from what we collect at account creation to how long your DANA and OVO transaction history is kept on our systems.

We collect your name, email address, phone number and date of birth at registration. Once you add a payment method such as DANA or OVO, the linked account identifier is also stored securely to process future transactions.

Payment data is encrypted at rest and accessible only to authorised finance staff for withdrawal verification. We do not store your full e-wallet credentials — only the reference identifiers needed to match deposits and payouts to your account.

Yes. Send a data export request to our privacy email address or raise a ticket through the in-app Help & Privacy section. We verify your identity first and then deliver the export within five working days.

The retention period for financial records, including QRIS and OVO transaction history, depends on local law. Non-financial profile data can be deleted sooner upon a verified written request once your account is closed.

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to complete your transaction. We do not sell personal data or share it with advertisers. Data shared with processors is governed by their own privacy agreements.

Log in and go to Account Settings to edit basic profile fields. For verified identity fields such as your full name or ID number, contact our live chat team between 08:00 and 24:00 WIB; supporting documentation may be required.

We use functional cookies to keep your session active and analytical cookies to track page load performance. You can accept or decline non-essential cookies from the banner on first visit, or adjust settings through your browser preferences at any time.

Explore How We Protect Your Privacy

Reach Our Privacy Team Directly

See How We Keep Your Account Secure

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Right to Access

How to Request Changes

Open Answers to Your Privacy Questions

01 What personal data does 99onlinesport collect when I open an account?

02 How is my DANA or GoPay transaction data stored?

03 Can I request a copy of all data you hold about me?

04 How long do you keep my account and transaction records?

05 Does 99onlinesport share my data with third parties?

06 How do I update or correct information in my account profile?

07 What cookies does the platform use and how can I manage them?

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